Shipping policy

  1. Order Processing Timeline
    We process all orders within 3-5 business days (excluding weekends and holidays) after payment is confirmed. Please note that during busy periods, processing may take slightly longer.

  2. Shipping Costs and Delivery Timeframes
    Shipping fees are calculated and displayed at checkout.
    We currently provide the following shipping options: Nova Poshta and Ukrposhta.
    Delivery times depend on your location and the chosen shipping method, with estimates provided at checkout. Keep in mind that unforeseen factors such as carrier delays or customs processing may impact delivery timelines.

  3. Order Updates and Tracking Information
    After your order has shipped, you will receive an email confirmation containing tracking details. Please allow up to 24 hours for the tracking information to be updated.

  4. Customs Fees, Duties, and Taxes
    UNDERSOUL is not responsible for customs duties, taxes, or additional fees applied to your shipment. These costs are the responsibility of the recipient and vary depending on the destination country.

  5. Responsibility for Lost, Stolen, or Damaged Packages
    UNDERSOUL is not liable for packages that are lost, stolen, or damaged during shipping. For such cases, please contact the shipping carrier directly to file a claim. We’re available to assist with any necessary documentation.

  6. International Shipping Options
    We ship worldwide, except to Russia and Belarus. Please note that international orders may incur customs fees or import taxes, which are the responsibility of the customer. Contact your local customs office for further details prior to placing an order.

  7. Product Shipping Limitations
    Certain items may be restricted due to size, weight, or local regulations in specific regions. Any such restrictions will be clearly stated on the product page.

  8. Return and Refund Policy
    For details on returns and refunds, please refer to our Return Policy. All returns are subject to review and must comply with the outlined guidelines.

  9. Customer Support
    If you have any questions about our shipping policy or need assistance, please reach out to us at disiiders@gmail.com. We’re happy to help and will respond promptly.

  10. DISIDERS reserves the right to revise or update this shipping policy at any time without prior notification. We encourage you to check this page periodically for updates.